These days, parents no longer drop their sons and daughters off at residence halls for fall semester with a promise to talk again over the Thanksgiving turkey. On average, in fact, college students and their parents willingly catch up by phone two or three times per week.
Now a new Parent Program is making it easier for families to stay connected. Launched this summer, the program informs parents about key milestones and campus issues, and serves as the go-to option when they have questions or concerns. Nancy Sandhu ’96, MS’03, the program’s coordinator, says that a UW-Madison survey found that parents wanted ongoing communications from the university.
“Parents overwhelmingly had a good experience with the campus during the admissions process, the campus visits process, and through the summer orientation,” she says. “But they truly — and this was a theme — felt like they dropped off the map after the freshman year started.” Families’ information needs change over time, she adds, noting that parents of freshmen have an interest in health and safety, for example, while those with seniors want to learn about career services.
The program has launched a new Web site (
www.parent.wisc.edu), a hotline, and an e-mail service, and this fall it will produce a newsletter.
The overall program goal, Sandhu says, is to help parents play an active and constructive role in supporting student success. Part of her duties, she expects, will be to gently remind parents about how much information they can legally access — that, no, they won’t automatically receive copies of students’ grades simply because they pay the tuition bills.
— Staff